sentana sdyFrequently Asked Questions

sentana sdy requires identity verification (KYC) from all new users before their first withdrawal. You must upload two documents: (1) a government-issued photo ID (passport, driving licence, or national ID card) and (2) a selfie or portrait photo showing you holding that same ID. Both photos must be clear, unobstructed, and show your full face. We verify these documents automatically; verification typically completes within 24 hours. If your upload is rejected, you can resubmit. KYC also verifies your mobile number and email address. Users based in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process. Once verified, you can deposit and withdraw funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer.

Yes. sentana sdy accepts direct bank transfers from mobile banking, local payment, online payment, and e-wallet accounts. To deposit via bank transfer, select your bank from the payment method list in the sentana sdy app or website, enter the transfer amount, and we will provide you with a unique account number. Transfer the funds from your personal account; deposits typically appear in your sentana sdy balance within subject to verification during business hours. For withdrawals, provide your bank account details during your first withdrawal request; we verify the account and return your funds to the same account. Bank transfers are also available during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), though processing may take longer. mobile banking, local payment, online payment, and e-wallet also remain available year-round and often process faster than bank transfers.

sentana sdy offers five main game categories: (1) Live-dealer tables — blackjack, roulette, baccarat, and Dragon Tiger from multi-camera studios. (2) Slot games — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. (3) Sportsbook — football markets on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League; also MotoGP and badminton. (4) Esports — Mobile Legends, Free Fire, and PUBG Mobile tournaments and qualifiers. (5) Mobile experience — all games are optimized for low-data streaming on smartphones. sentana sdy is designed for users who want live-dealer tables and sportsbook coverage side by side, accessible from a single account. Game availability is subject to regional regulation and your jurisdiction.

sentana sdy offers a weekly cashback promotion for active users. Each week, we calculate your net losses (amount wagered minus winnings) across all game categories, and return a small percentage as cashback credit. Cashback is credited automatically to your account balance on Monday morning (Indonesia time) and is subject to the promotion's full terms. Cashback amounts vary; we do not publish exact percentages in advance. Cashback is credited once per calendar week and cannot be carried over if unused. Read the current promotion details in your sentana sdy account under the Promotions section or contact our support team for exact terms. Cashback is available during all seasons, including Liga 1, Piala AFF tournaments, and holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi). Terms and amounts are subject to change.

We at sentana sdy protect your account data using industry-standard encryption (TLS 1.2+) for all data in transit. Your password is hashed and never stored in plain text. Your personal information (name, ID number, email, mobile, banking details) is encrypted at rest and stored on secure servers. We do not share your data with third parties except where required by law or for payment processing (your bank or payment app). We retain your transaction history for seven years to comply with regulatory requirements. You can request a copy of your personal data or ask for deletion (subject to legal holds) via the Privacy section of your account settings or by contacting support. For detailed information, see our Privacy PolicyWe also recommend enabling two-factor authentication (2FA) on your account to add an extra security layer to your login and withdrawal process.

Our support team at sentana sdy handles inquiries in English and Indonesian. Contact us via the Help menu in the app or the contact form on this website; we respond within 24 hours. For account security issues (suspected fraud, unauthorized login, or forgotten password), reach out immediately — we monitor urgent requests continuously and may respond faster. Support is available throughout the week, including during holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi) and high-volume events (Liga 1 season, Piala AFF tournaments). Our support team can help with account verification, transaction inquiries, payment method issues, and general platform questions. For detailed policy questions, we will direct you to the relevant pages (Terms of Use, Privacy Policy, Legal Notice).

sentana sdy is available in jurisdictions where local law permits online gaming and sportsbook services. Our primary service region is Indonesia. We do not operate in jurisdictions where online wagering is prohibited. Our Legal Notice outlines our service area and your responsibility to confirm that your access complies with your jurisdiction's law. By creating an account, you confirm that you reside in a jurisdiction where sentana sdy is legal and available. If you access sentana sdy from a region where we do not operate, we may restrict or disable your account without notice. We strongly recommend verifying local regulations before opening an account or funding it. Use of VPN, proxy, or similar tools to circumvent jurisdiction restrictions violates our terms and may result in account closure. Services are available only where applicable law permits.

If a deposit does not complete, sentana sdy automatically refunds the funds to your original payment method within 1–3 business days. Check your transaction history in your account under the Transactions section; it will show a failed or pending status. If funds appear deducted from your payment method but not credited to your sentana sdy account, contact our support team with your transaction ID and payment method details; we will investigate and resolve the issue. For withdrawals, if a withdrawal is declined by your bank, we will return the funds to your sentana sdy account balance; you can then try a different payment method or contact support. sentana sdy monitors all transactions for fraud; if a transaction is flagged as suspicious, we may temporarily hold it for verification (typically 24 hours). You will be notified via email or in-app if your transaction is held. mobile banking, local payment, online payment, e-wallet, and mobile banking deposits are nearly instant; bank transfers may take subject to verification to 2 hours depending on your bank's processing speed.